Terms & Conditions

Full contact details for the company are provided on our company profile page. To reach this follow the link at the foot of each page. The company’s business days are Monday (Tuesday when Monday is a UK Bank Holiday ) to Saturday. Response to telephone messages or e-mails outside these times may be delayed until the next business day.

Online orders to the company are regarded at law as "an invitation to treat", a contract is only formed once we have responded to your invitation.

By using this online order system the customer certifies that they are aged 18 or above.

The purchase of certain items is restricted to warranted Scout and Guide Leaders. Access to this part of the site is password protected. Application for a password should be made by e-mail and documentation regarding purchasing of restricted items will be e-mailed to you.

Overseas orders can be accepted for most categories of items but the customer will be responsible for any additional costs including but not limited to: - import charges/duty, customs inspection fees. For more information regarding the terms and conditions applying to overseas orders please see later on this page.

The goods remain the property of the company until paid for in full.

All sales are governed by United Kingdom law and the language used in any communication will be English.

We are sorry that in most circumstances it is not possible to make changes to an order once it has been placed. If you need to add products to your order please place a new order and advise us by e-mail so that we can ensure the two orders are combined and that the excess postage charge is returned.

If you need to change your delivery address, remove items or cancel it completely please contact the shop by telephone or e-mail as soon as possible.

There are some products requiring a special / individual order from our suppliers ( e.g. certain XXXL sized items, Sea Scout hats, scarves, name tapes etc. ) and we reserve the right to invoice you for those items if you cancel the order after you have confirmed your acceptance of our price offer. We will however make reasonable efforts to minimise any cost to you.

PLEASE NOTE - The email used to place the order with us will be passed on to our courier for delivery options and tracking updates.

Subject to stock availability and order volume we dispatch accepted orders as follows:-

First Class Postage Orders

1. Orders received up to 8.00 Monday to Friday will be despatched that day.
2. Orders received after 8.00 Monday to Friday will be despatched the next working day but every effort will be made to despatch the same day.
3. Orders received on Saturday, Sunday or a Bank holiday will be despatched on the next working day.

Standard Class Postage Orders

1. Orders received up to 8.00 Monday to Friday will be despatched the next working day but every effort will be made to despatch the same day.
2. Orders received after 8.00 Monday to Friday will be despatched on the next working day but may be despatched the same day.
3. Orders received on Saturday, Sunday or a Bank holiday will be despatched on the next working day.

All orders to UK mainland destinations will be despatched by either Royal Mail or a Courier service selected by us. Packages will only be despatched by First Class service if specifically instructed when the order is placed. A guaranteed next day delivery service is not provided.

An e-mail will be sent to you when the invoice is produced and the item passed to the packing department. The item will usually be despatched the same day but may be delayed until the next day due to order volumes.

CURRENT OFFER - All orders over £45.00 qualify for free standard delivery!

Standard Royal Mail UK postal orders -

 Up to 30 Uniform Badges - £1.45

All other items – £3.99

For Express UK orders -

All items – £4.95

Payment can be accepted on the website by any of the major credit cards or by PayPal.

Payment can be made charging to The Scout and Guide Shop monthly credit account. In this case the account number must be added on to the order form when completing the payment details. There will be a prompt regarding this on the order form. A credit account can be opened by individual Leaders or Group officials. Please contact us for details and an application form. Group or sectional accounts are not permitted.

Orders may be placed for personal collection from the Shop. If the order is being collected payment may be made either on confirmation of order or on collection by either switch, credit card, cash, cheque with a guarantee card or by charging to a credit account.

If your order is accepted but contains an item or items no longer available you will contacted by e-mail and refund for the item and any associated postage will be made.

If any items ordered are out of stock and not going to be available within the next 2 working days we will advise you of this by e-mail. We will, wherever possible, provide an indication of the delivery delay. If the order is split into an additional consignment no extra charge will be made.

If our carrier has tried to make a delivery to you and leaves you a card advising you of that fact and asking you to contact them to arrange collection or re-delivery you must contact them promptly. Failure to do so may result in the goods being returned to us or destroyed by the carrier. In this case unless the goods are returned to us in re-saleable condition you remain responsible for their cost. If the goods are returned to us due to non-delivery you remain responsible for the postage and delivery charges together with any charges made to us for the return.

If delivery has NOT been made by the date The Scout and Guide Shop advised, please contact us urgently in order that we can establish whether there has been a problem.

If you are not satisfied with the goods sent, or would like to return them, please contact The Scout and Guide Shop by e-mail within 14 days of receipt advising us of your reasons for returning the items. Please do not return items outside this period without contacting the company first.

For more detailed information regarding returns please follow the link at the foot of each page.

Where applicable all the prices shown are inclusive of UK VAT at the current rate. You will be advised of any additional delivery cost before the order is finalised.

The prices shown on the web pages are accurate to the best of our knowledge at time of publication but the company is under no obligation to maintain the advertised price in the event of incorrect prices being shown for whatever reason (e.g. our suppliers have changed their price to us or human/computer error). The company reserve the right at any time to change a published price.

All items are described accurately to the best of our knowledge, however occasional slight variations may occur. Items failing to meet your expectations will be replaced or refunded. If you are unsure of your requirements you should seek advice from someone familiar with the products such as a Scout/Guide leader, the manufacturer or by contacting the company direct prior to purchase.

Products listed and available to the general public from this website are approved to the relevant British safety standards. No undertaking is given as regards conformity to the requirements of other legislatures.

Please read and follow any instructions provided with the items you purchase and ensure safety at all times. If in doubt seek advice from the manufacturer, a Scout or Guide leader or from the company direct.

For clothing care, laundry and cleaning please read and follow any instruction provided with the items you purchase.

To comply with statutory requirements and to be able to deal with post-sales queries, once the order is complete your order details will be stored on the company’s computers or archived to computer disk or paper filing. Past order details are not available to customers on-line but a customer may request a copy by e-mail subject to them providing sufficient information to identify the order and evidence of their identity and authority to access this data.

Unless specifically requested otherwise the company may use both your address and/or e-mail address to contact you in future to offer similar goods or services. Your contact details will only ever be passed on to our courier for delivery options and tracking updates.

This website has been tested and demonstrated to be fully functioning on hardware/software combinations used by the majority of Internet users. The variety of individual configurations is too great to guarantee that the e-commerce aspects in particular will function in 100% of cases. If any problems occur whilst ordering please advise us by e-mail or telephone.

The Company will be pleased to handle orders by alternative means such as telephone, e-mail or post.

Supplementary "pop-up" browser windows can be an annoyance. Unfortunately some websites abuse the capability and flood you with annoying and unwanted advertisements.

This website will only use pop-ups where they represent the best way of making important information visible to you. Examples of "good" use of pop-ups might be to see a larger photo of a product shown on the web page by a thumbnail image, to display additional information about a product, or to show the current state of your "shopping cart" on an e-commerce website.

Many web browsers and security products will include facilities to allow you to control pop-ups either preventing them altogether or allowing them only in designated circumstances. If you do not wish to permit pop-ups please use one of these facilities, however you should be aware that an aggressive anti-pop-up stance would significantly degrade your experience of this website and the Internet in general.

This site uses cookies. Cookies are small files written to your computer by the website, usually intended to improve the user’s experience of the website. A common use of cookies is to store the current state of an e-commerce shopping cart. This enables you to leave an order incomplete then resume where you left off next time you use the computer. No confidential data is stored in any cookie created by this website.

You may view the cookie by clicking HERE. (Note that the contents of cookies are not designed to be human-readable but it is often possible to get an idea of their purpose/content).

Many web browsers and security products will include facilities to allow you to control cookies either preventing them altogether or allowing them only in designated circumstances. If you do not wish to have cookies stored on your computer please use one of these facilities, however you should be aware that an aggressive anti-cookie stance would significantly degrade your experience of this website, and of the Internet in general.